Skip to main content
CartClose Cart

DOMESTIC SHIPPING:

Orders will be processed within 2 business days upon payment and availability, and you will receive an email confirmation with a tracking number. We ship all items boxed and deliver them to your door via Aramex and Postnet couriers within South Africa.

Typically, shipments take about 2 business days to reach metropolitan areas and 3 days or more to regional areas.

Domestic shipping is offered at a flat rate of R100.

INTERNATIONAL SHIPPING:

We provide worldwide shipping (7-14 days) with tracking for a flat rate of R500. Please note that any import duties or taxes imposed by your local customs authorities are your responsibility.

RETURN AND REFUND POLICY:

Return and Refund Policy

At Retrothentic Kicks, we strive to ensure customer satisfaction with every purchase. Please review our return and exchange guidelines below:

Returns

  • We accept returns for defective items only.
  • Returns for defective products must be initiated within 3 days of delivery. The item must be unworn, in its original condition, and include all packaging and accessories.
  • Consignment sales are final and are not eligible for returns or refunds.

Exchanges

  • We accept exchanges for defective products only.
  • Exchanges must be requested within 3 days of delivery and are subject to item availability.
  • For defective items, we will replace the product with an identical item (if available) or issue store credit if a replacement is unavailable.

Refunds

  • If an item is deemed unavailable or unrepairable, a full refund will be issued within 3 business days after approval of the return or exchange request.
  • Refunds are processed back to the original payment method.

How to Request a Return or Exchange

  1. Contact our customer service team at [email protected] or WhatsApp 065 698 8814 with your order number and a description of the issue.
  2. Provide photo evidence of the defect (if applicable).
  3. Upon approval, you will receive a return shipping label or further instructions.

Exclusions

Non-defective items are not eligible for returns or exchanges.

Consignment sales are final and cannot be returned, refunded, or exchanged.